Privacy Policy

Last Updated: 2nd October 2023

1. Introduction

Riverside e-bikes and cycles ("the Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.riversideebikes.com, and interact with our products and services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Such as your name, email address, phone number, and postal address when you make a purchase or contact us.
• Payment Information: When you make a purchase, we collect payment details, including credit card information, to process your transaction securely.
• Website Usage Information: We may collect information about how you use our website, including your IP address, browser type, operating system, and the pages you visit.
• Communications: We may retain records of your communications with us, including emails, messages, and chat transcripts.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities on our website.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders, including payment processing and delivery.
• To provide customer support and respond to your inquiries.
• To improve our website and services, including analyzing website usage and trends.
• To send you promotional offers, newsletters, and updates with your consent (which you can withdraw at any time).
• To comply with legal obligations and protect our rights and the rights of others.

4. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• With service providers and business partners who help us provide and improve our services.
• In response to legal requests or to comply with applicable laws and regulations.
• To protect our rights, privacy, safety, or property and that of our users.

5. Your Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can ask us to correct any inaccuracies in your personal information.
• Deletion: You can request the deletion of your personal information, subject to legal obligations.
• Withdraw Consent: If we rely on your consent for processing, you can withdraw it at any time.
• Opt-Out: You can opt out of receiving promotional communications from us.

6. Security

We use industry-standard security measures to protect your personal information from unauthorized access and disclosure.

7. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the "Last Updated" date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Riverside e-bikes and cycles

Address: Harrogate Road, Apperley Bridge, Bradford, BD10 0NN